eBook FAQs - FirstyFish eBook Store

What is an eBook?

An eBook (electronic book), is an electronic version of a conventional printed book optimised for on screen reading. eBooks are usually read on dedicated hardware devices known as e-Readers or e-book readers. PCs, laptops and some cell phones can also be used to read e-books.

What file format will my eBook be?

Firsty Fish™ only supports the ePUB format , the open e-book standard by the International Digital Publishing Forum (IDPF).

What is ePub?

ePub (epub) is the open e-book standard by the International Digital Publishing Forum (IDPF). The content in an ePub eBook is reflowable, which allows users to resize the text, or alter the size of your display, and the text will rewrap itself to fit the available viewing area.

Do I need any software to read my eBook on my PC?

To read your eBook purchased from FirstyFish™ you will need to download Adobe Digital Editions (ADE).

Can I get a refund for my purchase, or can I exchange my purchase for another eBook?

All titles purchased from FirstyFish™ are non refundable and cannot be exchanged or returned. If you are having technical difficulties downloading an eBook, then please contact us.

What happens to the eBook I downloaded once I've finished with it?

The eBook remains on your computer unless you manually delete it. You can re-download your eBook through "My Account".

Once I have purchased my eBook, will it always be available?

Yes, once you have purchased the eBook it is yours. The title is stored on your account and you can access it at any time by logging in with your username and password. FirstyFish™ will enable you to download the title three times. If you need to download your eBook again and you are receiving an error message indicating that you have used all of your licenses, please contact us.

Can I use the eBook I purchase from this site on multiple computers?

Adobe Digital Editions must be activated using an Adobe ID in order to share purchased eBooks among multiple computers. When you first open Adobe Digital Editions, you are prompted to activate, or authorize, your computer.